Customer question: I need a [customer gives you a specific specification such as 2,400gpd, 15% recovery rate, 100 psi, or other performance metric] membrane.
Answer: Sure, I can help you determine if we offer a compatible SpiroPure RO membrane. May I get the model number of your existing filter please?
Customer: I don't have that, but I know the size and I know I need ____ GPD.
Answer: Matching your model number will ensure it's made to the same specifications. While our membranes are universal sizes, there are variations in filter media and structure designed for different uses. Do you have an order or invoice from your original purchase?
Customer: [Can't find model number]
Answer: Thank you for looking. If you can share information about your input water quality's TDS, temperature, and operating pressure, I can check with our technical team, but be aware that performance ratings are based on ideal conditions in lab tests where they can control for feed water quality, temperature, and pressure. This test creates a standardized condition used to demonstrate the stated performance. Real-world results will vary.